In Touch Games has been fined millions by a regulator for “social responsibility and money laundering failures”.

The Gambling Commission said the company, which operates a number of websites including, has been hit with a £6.1m penalty – its third fine related to oversight failures.

The watchdog said the issues at In Touch Games included a lack of appropriate policies, procedures and controls in place and insufficient consideration to assess, guide or implement the regulator’s money laundering and terrorist financing risks.

The company was also accused of not acting in the best interests of customers.

Citing an example, the commission said In Touch did not interact with a customer until seven weeks after it was flagged for irregular and extended play.

She said that a customer’s word that he had won £6,000 a month was accepted without verification until it was flagged for gambling during unsubscribing hours.

This is the third time the company, whose brands also include,, and, has been penalized.

In 2019 it paid £2.2m compensation for failures, and in 2021 it received a £3.4m fine and a warning for further failures.

Kay Roberts, Chief Operating Officer of the Gambling Commission, said: “Given this operator’s history of failure, we expected to see significant improvement when we conducted our planned compliance assessment.

“It is disappointing that, although many improvements have been made, more needs to be done.

“This fine of £6.1m shows that we will take escalating enforcement action where failures are repeated and all licensees need to be fully aware of this.”

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